Apple Authorised Service Provider
Geekworks Service
Geekworks is an Apple Authorised Service Provider, our Service Department typically has a next day on our workbench policy for most jobs. Our average fix time for Apple warranty repairs is three to four business days.
While there is no charge for items covered by Apple Warranty, please be aware that Service Jobs are tended to on a first come first serve basis. Priority repairs are available by request and may incur additional fees.
Service time is charged per hour and is billed in 30 minute increments after the first hour.
We also service iPods.
Apple Warranty Repairs
Apple Warranty Hardware Problems are at No Charge
Data Transfers and backups on warranty repairs may be charged
Apple Warranty and AppleCare does not cover software or OS installations
Please Note: If you need peripherals from your Mac replaced under warranty, such as a mouse, keyboard, power adapter or battery, please bring along the computer, with the peripheral. We need to sight the computer that the warranty work will be done under and in some cases test the computer itself to ensure it is not the basis of the issue.
Non Warranty Repairs Pricing
Quote Fee for Out of Warranty Workshop Repairs** $ 88 including GST
Work performed in our Workshop $143 including GST per hour
Work performed Onsite during Business Hours* $176 including GST per hour
Work performed Onsite After Hours* $242 including GST per hour
Priority Onsite Work* $242 including GST per hour
* Onsite work incurs an additional callout fee within 25km of CBD of $ 55 including GST
* Onsite work incurs an additional callout fee if more than 25km of CBD of $ 110 including GST
**All non warranty workshop repairs attract an $88 quote fee (or $44 for iPods or peripherals) to be paid at the time of check in. If you choose to go ahead with the repair after quotation, the fee will be credited to the repair.
If you have a small or medium sized business running Macs, click here to find out about our managed service contracts.
